Warranty Process

If You Need a Warranty Claim

What To Do:

  1. Send a short video
    Email a brief video and your order number showing the issue to Support@plumbersvision.com. This helps us identify what needs to be replaced quickly.

  2. Use the diagnostic cables (if included)
    Orders placed after August 2025 include two black diagnostic cables used to pinpoint which part is defective.

    • If you’re unsure how to use them, we’ll send step-by-step instructions.

    • If your order was placed before August 2025 and you don’t have them, please email us your order numberand let us know you need a set.

  3. Send back the defective part
    Once we confirm what needs replacing, please return the defective part to:
    1222 N Bishop Ave #200-509, Dallas, TX 75208
    As soon as we receive it, your replacement will be shipped free of charge.

  4. Some cases – internal component replacements
    In certain cases, only the reel IC (internal component) needs replacement. When that happens, you won’t need to ship anything back—we’ll let you know if this applies to your situation.

The SPV difference

Something breaks? Find it in 5 minutes. Swap it yourself.

Every kit ships with two diagnostic test cables. Plug them in, see which part failed, and we ship that part — no sending the whole camera off for weeks.

  1. 1Test the camera head with Test Cable 1, straight to the monitor.
  2. 2Test the push cable with Test Cable 2, between the monitor and reel.
  3. 3Send us a short video — we confirm the part and ship the replacement free under warranty.

What the results mean

PictureBoth tests show a picture: head and cable are fine — the part to swap is the connection at the base of the reel.
No pictureTest 1 fails: the camera head is the problem. We replace it under warranty.
No pictureTest 2 fails: the push cable is the problem. Swap the cable and keep working.

Two test cables ship in every kit.

Not sure which part you need?

Swap the part. Skip the repair shop.

Run the two diagnostic cables that came with your kit, or email a short video with your order number to Support@plumbersvision.com and we'll tell you exactly what to order. Covered parts ship free under your 1-year warranty.

  1. 1Test the camera head with Test Cable 1
  2. 2Test the push cable with Test Cable 2
  3. 3Order or claim the part that failed
1-year parts warrantyOn all components. Parts shipped to you.
7-day inspection returnPower it on and inspect it. Return it unused within 7 days of delivery (15% restocking fee).
Free US shippingShips from California. Worldwide shipping available.
Real people in DallasSecure checkout · Founded by Texas plumbers.